Terms & Conditions

Bookings

A booking is confirmed once we send you a confirmation by email or WhatsApp. We recommend booking at least 24 hours in advance to guarantee availability, especially in peak season; last-minute requests are accepted depending on vehicle availability.

Please make sure the pickup and drop-off locations, date, time, flight number and number of passengers are correct. We plan your service with the information you give us.

Prices and payment

Prices are quoted in US dollars and are confirmed with your booking. We accept PayPal, major credit and debit cards, and cash (USD or DOP), including payment to your driver upon arrival.

Round trips and group services are quoted individually; contact us for a custom quote.

Airport pickups and flight delays

We monitor incoming flights in real time. If your flight is delayed, your driver will wait at no extra charge. Please include your flight number when you book so we can track it.

Vehicles and passengers

We assign a vehicle suited to the number of passengers you book for. If the number of passengers or the amount of luggage changes, let us know in advance so we can adjust the vehicle.

Passengers are expected to follow the driver’s safety instructions and the traffic laws of the Dominican Republic, including the use of seat belts.

Changes and cancellations

Changes to a booking are subject to availability. Cancellations and refunds follow our Cancellation Policy.

Contact

For any question about these terms or your booking, contact us at info@mytransferpuntacana.com, WhatsApp +1 849 517 5883 or phone +1 829 298 2607.